Returns & Exchanges

Returns & Exchanges 

We offer returns to all customers, valid for exchanges and store credit only. We do not process refunds.

Customers are in charge of paying the return shipping label cost.

We accept exchanges and returns, if you're not satisfied with your purchase or able to find the perfect fit.

Returns/exchanges must be made within 30 days of delivery date. Policy Is Strictly Enforced.

Send your item back for a store credit or exchange within 30 days. 

 Qualifications

• Items must not have been worn, washed, or altered.
• No visible signs of use including deodorant/cosmetic stains, perfume, scents, etc.
• All tags must be intact. 
• The hygienic liner must not have been removed or reattached.

Step 1: Get a shipping label. Leave a note inside the package including your name or order number, and the size you would like us to exchange it for.

Step 2: Ship the item to our boutique. Address  4848 Sw 72 AVE, Miami FL 33155. 

What items are non-refundable ?

All sale items are final sale and are not qualified for store credit or exchange. 

Damaged Items

If you receive a damaged item, please contact us within 48 hours of your delivery and forward images of the damage. Email: hello@themedresser.com 

Our hats are hand-painted, sometimes the imperfections it's part of the product.